The Feedback form is used for submitting issues encountered when using the application where the results of some action is not what was expected. Submitting the Feedback form creates a help ticket for the Support and Development teams; this ticket will be tracked through resolution of the issue and will facilitate communication with the submitter.
To open the Feedback form click the Feedback button from any form; complete the fields displayed:
When the required fields are completed, click the Submit button to submit the ticket.
| Caption | A very short description used as a title for this ticket. |
| Form Name | The name of the form where the issue was encountered. |
| What Were You Trying To Do? | List of steps taken up to the time when the issue was encountered. As some forms may be displayed for more than one process, a complete list of steps taken will assist the technical team in resolving the issue. |
| What Were You Expecting? | After you followed the steps, what result did you expect or what did you expect to happen. |
| What Happened? | When you followed the steps, what was displayed and why it is not what you expected. |
| Attachments | Click on the Select File(s) button to attach screenshots or other files that help demonstrate why the results were not as expected. You may select up to three files from a single folder to be attached to the ticket. The names of the attached files will be displayed. |
Tip
After capturing a screen shot using the Alt-PrintScrn keys or using a snipping tool, the image is best saved using the Paint application. Open the Paint application, paste the image into Paint by pressing Ctrl-V or clicking Edit then Paste. Save as a JPG file by clicking File then Save As and selecting JPEG picture. Attach this file to the ticket by clicking Select File(s) in the Feedback form.
Unlike PDF files, JPG files can be zoomed in showing the captured screen in greater detail.